Careers

CASE MANAGER /

AGING AND DISABILITY RESOURCE CONNECTIONS COUNSELOR

The Northeast Georgia Regional Commission (NEGRC) is seeking qualified applicants for the position of Case Manager/ Aging and Disability Resource Connections Counselor within its Area Agency on Aging.

JOB SUMMARY:  An individual in this position is responsible for conducting telephone screenings utilizing CHAT/ESP web–based program to determine a referral’s potential eligibility for the Community Care Services Program (CCSP) and for Home and Community Based Services (HCBS).  This position provides information, assistance, options counseling and makes referrals to all other appropriate aging/disability services utilizing the ESP resource database.  An individual in this position acts as a first point–of–contact for individuals requesting aging and/or disability services.  The individual is also responsible for providing in-home assessment and case management for HCBS clients utilizing the WellSky web based program.

EXAMPLES OF WORK:

• Performs initial and follow-up telephone screening to assess functional abilities and to gather personal and financial information to determine eligibility for aging programs.
• Refers clients to appropriate resources based on their requests and/or their individualized needs.
• Documents requests for services and fulfillment of requests, referral sources, and refusal of services.
• Re-screen all clients on the waiting list every 120 days by updating the entire DON-R to determine continued eligibility for services.
• Provides educational sessions as needed to promote awareness of CCSP, HCBS and other aging/disability services.
• Maintains WellSky records of all referrals received through the Aging & Disability Resource Connection (ADRC) phone line, mail, facsimile, or walk-in.
• Conducts initial in-home assessments of supportive service needs for persons eligible for the HCBS Case Management (CM) Program.
• Develops care plans that address consumer’s needs, goals and outcomes for potential aging services.
• Assist with statistical data compilation.
• Refers clients to appropriate resources based on their request(s) and/or their individualized needs.
• Follow-up with clients, caregivers and/or providers.
• Maintain confidential individual paper files of all HCBS clients.
• Collect and maintain information and make referrals on clients to appropriate resources in the area.
• Refers appropriate clients to Adult Protective Services (APS).
• Participates in client case conference as appropriate.
• Serves as a liaison between the assessment process and the effective delivery of direct services with external community service agencies.
• Completes reassessments per HCBS program guidelines as required.
• Mails appropriate HCBS/CCSP literature and/or community resources from the ESP database to consumers.
• Data entry monthly into the WellSky system for HCBS CM tracking purposes.
• Attend all required and requested meetings and trainings as required by the AAA.
• Any other job related duties as assigned by the Gateway/ADRC Program Manager and/or AAA Director.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the various program guidelines and community resources, including extensive understanding of Medicare and Medicaid programs.
• Knowledge of workflow design and information technology, computer/data entry.
• Knowledge of human development and behavior especially with the geriatric and disability population.
• Knowledge of the available community–service providers and resources in the planning and service area.
• Knowledge of relevant federal, state, and county agency rules and regulations.
• Organizational skills and ability to interview in a variety of settings and circumstances.
• Ability to achieve clear and effective communication.
• Ability to make accurate assessment of stated requests, issues and needs.
• Ability to effectively utilize the resource system (Empowerline) to locate resources relevant to a client’s needs.
• Ability to work with special populations within the older adult and disability community (and their caregivers) including, persons with Alzheimer’s Disease and related disorders, persons with hearing impairments, multicultural/ethnic consumers, homeless persons, grandparents raising grandchildren and others.

EDUCATION / QUALIFICATIONS / EXPERIENCE:

• Bachelor’s degree in RN or LPN (preferred), Social Work, Sociology, Psychology, or related field or higher.
• Experience with in-home assessments is a plus.
• Experience in computer data entry.
• Experience with interviewing skills.

MINIMUM STANDARDS OF PERFORMANCE:

• Maintain HCBS CM caseload as established by AAA policy/procedures.
• Complete initial and reassessments as required by HCBS policy/procedures.

NECESSARY SPECIAL REQUIREMENTS:

• Access to dependable vehicle for travel/home visits as required.
• Ability to work non-scheduled hours when necessary.
• Applicable Licenses, certificates, and professional certifications.

This position reports to the NEGRC’s Director of AAA. 

The range for starting salary is $40,000 – $60,000 based on education and experience.  A competitive benefits package is provided. Closing date for submitting a resume is Friday, November 1, 2019 at 5:00 p.m